Ujjwal Poudel

Professional Summary

Detail-oriented IT / Network Support Technician with a strong foundation from Techskills Institute training and hands-on industry experience at Agate IT. Skilled in configuring and maintaining virtualization platforms, managing cloud services (Azure, Office 365), and supporting network infrastructure (routers, switches, VLANs, Unifi, Omada). Adept at diagnosing hardware, software, and connectivity issues while delivering exceptional customer service and end-user support. Proficient in Windows and Linux environments, with developing expertise in automation (Python, PowerShell) and IT security practices. Recognised for a problem-solving mindset, adaptability, and strong communication skills, with a proven ability to work collaboratively in team-oriented and client-focused environments.

Technical Skills

Hardware & Network

Installation, configuration, VLAN setup, router & switch management (CLI & Web GUI)

Operating Systems

Windows 7/8/10/11, Windows Server 2019, MacOS, Linux

Cloud Technologies

MS Azure, Azure AD, Office 365, VMware ESXi, Proxmox VE, OneDrive, MS Teams

Backup Technologies

Windows Backup, Office365 Backup

Applications

MS Office 365 desktop apps, MS Project, Visual Studio, CISCO

Networking

DHCP, DNS, TCP/IP, VLANs, Unifi Controller, Omada Controller

Professional Experience

IT Networking & Cloud Intern | IT Technician

Jul 2024 - Present | Agate IT, Sydney, Australia

Assisted in the deployment and management of cloud and virtualization platforms, including VMware and Proxmox
Configured and maintained virtual machines, VLAN-aware networks, and storage environments to support enterprise operations
Supported Azure and Office 365 services, including account setup, cloud integration, and security updates
Configured switches and routers via Web GUI and terminal, following documentation and best practices
Created and managed a Unifi Cloud Controller on Ubuntu Server, adding and configuring new Access Points for enterprise wireless networks
Gained hands-on experience with enterprise networking tools, including Omada TP-Link and Unifi systems
Monitored and resolved networking and virtualization issues, ensuring uptime and stable performance

IT Support Specialist - In-Training

Mar 2024 - Dec 2024 | Techskills Institute, NSW, Australia

Troubleshooting technical issues on equipment such as printers, scanners and other peripherals
Providing customer service and resolving technical issues via email, phone, and the internet
Setting up computer networks and installing software and hardware
Performing Windows OS installation, upgrade, and deployment
Using ticketing systems to manage and process support actions in response to requests
Performing troubleshoot on network errors using remote connection applications
Training end users on how to use various hardware and software
Assisting clients with Active Directory and Office 365 support, including user creation, password resets, and account lockouts

Store Manager - Part-Time

Nov 2021 - Nov 2024 | 7-Eleven, Artarmon, Sydney, Australia

Managed daily store operations, ensuring smooth workflow and efficient performance
Recruited, trained, and supervised staff while fostering teamwork and motivation
Maintained inventory, managed finances, and ensured visually appealing store displays
Ensured compliance with health, safety, and security regulations while delivering excellent customer service
Applied leadership, problem-solving, and attention-to-detail skills to improve store efficiency and team performance

Projects

Personal Portfolio Website - GitHub & Domain Hosting

2025

Built a portfolio website using HTML, CSS, and React, hosted on GitHub Pages
Linked a custom domain via Cloudflare, managing DNS and mail records
Set up Zoho Mail with domain integration and enabled SSL/TLS for secure access

Virtualization & Network Lab - Proxmox VE

2025

Deployed Proxmox VE to create and manage virtual machines for testing and lab environments
Configured VLANs, network bridges, and storage for isolated virtual networks
Monitored system performance and optimized resource allocation for stability

Education & Training

Masters of ICT Research

2024 - 2025 | Melbourne Institute of Technology, Sydney, Australia

Bachelor of Information Technology

2021 - 2022 | Kings Own Institute, Sydney, Australia

Diploma in Information and Communication Technology

2020 - 2021 | Western Sydney University International College, Sydney, Australia